As your central heating system completes its guarantee period the 'Home Care Heat Plan’ is designed to compliment the service you have received from High Efficiency Heating UK Ltd.
To qualify first of all you will require a inspection service at the current service charge as quoted by the office. Once the engineers are happy to accept your boiler on the contract you will be asked to fill in the relevant forms and send them to the office and you can then set up the standing order mandate with your bank or online.
Our commitment to you: Our aim is to provide a safe high quality service to repair and safe high quality service to repair and maintain the equipment included in this agreement.
Home Care Heat Plan Agreement Provides:
An annual service and safety inspection of your central heating boiler, system & controls.
Parts and labour cover for your boiler, system and controls.
Unlimited call outs to maintain and repair your boiler, system and repairs.
365 days a year priority service.
Customer helpline 24 hours a day with additional advice from our engineers.
Same day call out if the office is contacted before 10am (i.e. emergency no hot water or heating).
We stock 95% of parts for your boiler so wa are usually able to repair the fault the same day if not the following working day subject to parts availability.
How much does it cost ?
The annual charge for the ‘Home Care Heat Plan’ is £162.00 including VAT.
If you require any other gas appliance to be serviced at the time of our annual service visit then this can be carried out at a discounted rate of £38 including VAT.
What is NOT included in the agreement.
Any fault or defect on any part of the boiler or controls which has been caused by malicious or accidental damage (this could be covered by your insurance, we would assist with this).
Any fault which has occurred by the alteration of the boiler system and controls carried out by anyone other than ‘High Efficiency Heating UK Ltd.'
Full replacement of the boiler. An average life span of a boiler is 15 years, therefore after this period of time we would offer customers who are on our plan a discounted rate to replace the boiler.
Worcester Bosch now offer up to a 10 year guarantee on boilers.
The heat exchanger on the boiler unless covered by a manufacturers warranty.
Non-standard designer radiators.
Existing plumbing system outside the boiler, tanks, cylinders, showers etc. We would still help you with these issues.