High Efficiency Heating is a family-run business based in Ashton Under Lyne, Lancashire established in 2004.
Whether you require a boiler service, leak repair or entire heating system replacement, we have outstanding products and skilled plumbing professionals to carry out the work to exacting standards in a competent and considered manner.
We started High Efficiency Heating (UK) Ltd. as a local, family run company based in Ashton Under Lyne, Lancashire, and those are principles we stick to to this day.
I personally have worked in the gas industry since 1979.
All our engineers are Gas Safe registered which means they have been certificated by the official body to make sure they are competent and qualified to work safely and legally with gas related appliances in your home.
Skills & Training
Our engineers have also been trained by Worcester Bosch to install and service their products to the highest of standards. We are also very pleased to be members of the well- respected WHICH Trusted trader scheme.
Customer Service
As a business focused on excellent customer service, quality and value, High Efficiency Heating (UK) Ltd. have been selected by Worcester Bosch, the UK market leaders in heating products, to form a strong local partnership as part of their exclusive Accreditation scheme. Because of this partnership we are able to provide you with their industry leading, no quibble parts and labour guarantee on their Worcester Boiler Range.
It’s also important to note that Worcester across the range have been awarded the much coveted WHICH Best Buy Award for the last 10 years in succession, which I am sure you will agree is the envy of every other manufacturer in the heating industry.
Managing cost
We can also offer our very popular flexible monthly payment options if you would like to spread the cost of your new boiler over 3, 4, 5, and 8 or even 10 years so we can always find the correct payment to suit you. We are authorised and regulated by the Financial Conduct Authority which allows us to offer competitive finance packages from Novuna Personal Finance, a trading style of Mitsubishi HC Capital UK PLC, authorised and regulated by the Financial Conduct Authority. Financial Services Register no. 704348. The register can be accessed through http://www.fca.org.uk
We understand that boilers are not an everyday purchase but are an essential part of keeping your home warm and free from the sometimes unpredictable climate we often revel in the North West of England.
So please do not hesitate to contact us if you have any questions whatsoever, as choosing the correct installer and manufacturer is absolutely essential to worry free heating and hot water for many years to come.
We trust we have been of some help in your decision making and look forward to working with you in the future.
Click to view our : Complaints Procedure | Privacy Policy | Vulnerable Customers | Treating Customers Fairly
Full Company Name :
High Efficiency Heating UK Ltd.
Registered in England & Wales – No. :
5229724
VAT Registration No :
846 869 562
Service :
Plumbing & Heating Installation, service & repairs.
Regulating Body : Gas Safe registered, No. :
142613
Telephone (9am – 5pm) :
0161 330 2774
Mobile (out of hours for emergencies, Heat Plan, Under Guarantee and contract work):
07885 809 777
COMPLAINTS POLICY
Our business always endeavours to provide the best service. However, on rare occasions there may be times where a customer may not be completely satisfied.
To ensure the business can put things right for you, as soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and to the high standards the business aims to achieve.
Please contact us straight away with any concerns either by phone, email or write to us. If writing, get proof of posting.
BUSINESS COMPLAINT PROCEDURE:
On receipt of your complaint the business aims to respond within 5 days. The business will arrange a convenient date to come and view and/or remedy the situation.
In the unlikely we are unable to resolve your complaint having exhausted the business complaints procedure, it may be necessary to use another complaint service. Where we cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us, and both parties agree a ‘deadlock’ has been reached, you can then escalate your complaint.
High Efficiency Heating (UK) Ltd. has access to an Ombudsman service for our domestic contracts for installation, service, repair and maintenance as part of the Which? Trusted Traders Endorsement. If you choose to you can refer your complaint to the Dispute Resolution Ombudsman. Before the Dispute Resolution Ombudsman can deal with your complaint you will need to contact Which? Trusted Traders on 0117 456 6031 who can explain if you are eligible to use the Ombudsman’s services.