What's not included ?

• Any general plumbing issues.
• Changing batteries in boiler controls.
• Topping up pressure in the boiler.
• Resetting timers.
• Any fault or defect on any part of the boiler or controls which has been caused by accidental or malicious damage. (this could be covered by your insurance, we would assist with this).
• Full replacement of the boiler. An average life span of a boiler is 15 years, therefore after this time period we would offer customers who are on our plan a discounted rate to replace the boiler.
• Any fault which as occurred by the alteration of the boiler system and controls carried out by anyone other than ‘High Efficiency Heating UK Ltd’.
• Any issues’ or faults on the plumbing system as this is a boiler and control contract and heating cover only.
• Non standard designer radiators.
• Existing plumbing including tanks, cylinders, showers etc. We could still help you with these issues.
• Unvented cylinders unless installed by ourselves.
• The main heat exchanger on the boiler unless covered by a manufacturers warranty.
• Power flush of system.
• Main heat exchanger.
• Showers and plumbing works.